Q: How long will it take to receive my order?
A: The order will be processed in 1 business day. Delivery depends on the shipping option chosen (next day or two-day). If you place an order on Saturday-Tuesday, you will receive it before or on that Friday.

Q: What is guaranteed?
A: Crickets and worms are guaranteed to be alive on arrival. Please see our guarantee section for more information.

Q: How long to crickets live?
A: Crickets take 6 weeks to grow from a pinhead (baby) to an adult. Once an adult, they live 2-3 weeks. Visit our cricket page for care information.

Q: What size cricket should I feed my lizard?
A: The size of the cricket depends on the size of the lizard. If it is a bearded dragon, the length of the cricket should be smaller than the space between the bearded dragon's eyes. Please visit related links and forums to find information on your specific species. You may also contact us with specific sizing questions at sales@healthycrickets.com.

Q: I did not receive a tracking number for my order, what should I do?
This is normal. As long as you received a order receipt from PayPal, we have received and are working on your order. We can send you the UPS tracking number upon request.