FAQs

Answers to the most frequently asked questions

Q: How long will it take to receive my order?
A: The order will be processed in 1 business day. Delivery depends on the shipping option chosen (next day or two-day). If you order crickets or worms, they will only ship Monday through Thursday if you choose next day, and will only ship Monday through Wednesday if you choose two-day. This is to ensure that your order does not sit in a shipping facility over the weekend. Orders placed after Wednesday or Thursday, depending on the shipping type, will ship on the next Monday. Shipments also do not go out on a holiday, or when a holiday would interfere with the order arriving within a few days. We want to keep your order moving and not sitting in a warehouse!

Q: What if my order arrives and the crickets or worms are dead?
A: Crickets and worms are guaranteed to be alive on arrival. However, a few may die in transit, which is why we always put 5 to 10% extra in the box. Please see our guarantee section for more information.

Q: How long do crickets live?
A: Crickets take 6 weeks to grow from a pinhead (baby) to an adult. Once an adult, they live 2-3 weeks. Visit ourcricket page for care information. If you order adult crickets, they will not live as long as younger crickets will.

Q: What size cricket should I feed my lizard?
A: The size of the cricket depends on the size of the lizard. If it is a bearded dragon, the length of the cricket should be smaller than the space between the bearded dragon's eyes. Please visit related links and forums to find information on your specific species. You may also contact us with specific sizing questions at admin@healthycrickets.com.

Q: I did not receive a tracking number for my order, what should I do?
This is normal. As long as you received a order receipt from PayPal, we have received and are working on your order. We can send you the UPS tracking number upon request.

 






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